Bad service and False hope

My Brother and I visited the branch on Saturday we were given false hope that the account will be approved. My brother works for someone whom they don't have an office not a place where they store their equipment, they called my brothers boss and he explained the situation to him and he was accommodative to them with his nature of business and hoe he pays their salaries. The sales guy that helped us we told him but he insisted that the payslip was not an issue the account would be okay. What ****es me of is that giving customers false hope is wrong and it should not be done what so ever to anyone.