Bad Service

We brought a leather 3PCE lounge Suit at Protea Glen Bradlows last year 13 April 2019, and two it started cracking in we called them and reported at their stores. They only came to collect it in February 2020, after months of calling and going to stores, with no communication, they didn't even tell us we have to pay and how much we must pay and we told them we not gonna pay because they still 2 years guarantee. We kept doing followup but not getting any help. We kept going to stores but getting different stories always telling us about the supply. They brought back one piece not fix we told them we don’t want it until they fix it, we call Evonne from their supply she was very rude to us. Until now we still waiting I will never buy from Bradlows ever again, they don't respect their customers Bradlows must tell us what is the meaning of guarantee