Bad service

Last year June/July 2019 I bought a lounge suit (RHAPSODY LOUNGE SUITE) at BRADLOWS LAKESIDE MALL in BENONI , One of the chairs leg was broken, the delivery guy promised to come back and put a new one, that never happened, I went there, they keep on promising to fix everything,, but that never happened, This lounge suit RHAPSODY, it's so beautifu and expensive for nothing, They are useless, to assemble the sofas you have to use some clicks, they swing a lot, there clicks wear off, the sofas becomes loose every now and then, you sit on them , the clicks comes out, , if you're a heavy weight person , those sofas wont last for a long time, to think you have to pay plus minus R30 000, for a lounge suit that wont last you fir even 5 years, its hurting and Bradlows management knows about these problems, but they are still selling them, even if people keeps on bringing them back , they are still on their on store floors. I started reporting mine last year 2019, about the clicks, I phoned their customer service head office for their attention, to come and collect them, while they are still on warranty, I told them I dont want that lounge suit anymore, I need something that will last ne for a long term ,they started paying attention to my queries this year 2020 January, Their warehouse send people to pick them up on the 21/1/2020, I told the them I dont want them back. If they can give me problem within 6 month, what am I going to do in 2 years time, when my warranty has expired, And we've paid a lot of money for them, and in cash. I went to Bradlows lakeside mall, to choose another lounge suit as was informed by my husband, that the manager said we can come and choose the replacement, it was on a friday. The following monday , Zanele from warehouse called me to tell me that his bringing back the old lounge suit, I told her I dont want that lunge suit anymore, if it gives me problems now, how about the long term, she ask me if I spoke to the manager at the store, and I say Yes, and we've already chosen the new ones as told by the manager. That was the last time , and communication between Bradlows and I, We are nearing the end of February, nothing is happening, I dont have a lounge suit, they said (Store)they are waiting for a credit from warehouse, before they can deliver my new lounge, no time frame given as they dont know when will warehouse credit them back, which means it can a year or more before I can get serviced (lounge suit)