BAD SERVICE

I will not recommend ordering from Bradlows online to anyone! I ordered a microwave on 22 August 2020, after a week trying to track the parcel, I tried contacting them numerous times to no avail, because apparently their phone lines are busy ALL THE TIME! I finally managed to contact them on Facebook, where at first they told me I'm still within the 3-10 days turnover time and will only thereafter be able to track my parcel when it has been handed over to die courier company. I waited another week and tried contacting them again. Also going through Facebook, as it seems to be the easiest route. They apparently submitted my complaint, but still didnt give me any clarity as to where my parcel might be or when I will be receiving it. Finally I was contacted by someone who asked me all the details about the parcel, which I found a bit fishy, because why cant they track it using my email address, which was provided when finalizing the order? They also asked for proof of payment, which from the start they never provided me with? They then sent an email apologizing, but it still didn't give any clarity as to where it is or when I will be receiving it. If I knew it was going to be such a hassle I would have rather ordered somewhere else and paid a bit more for better service!