Bad service

I laybyed a base set which I paid off on the 06Feb2016 and thought that i would collect my base set on the same day.I was told that it was already late as i was supposed to collect the bed at their warehouse in Aeroton,i was not advised of that when i laybyed.I then told them I will collect the bed on Monday the 8th but i went back to the store on Sun the 7th to tell them that I will collect the bed on Sat the 13th will they please change the date on the pick up sleep.I was told its ok i can collect the bed with the same sleep dated the 8th.I get to Aeroton today to collect the bed and I was told that they are having a stock take they wont be able to give me the base set. I spoke to Stefan who told me that I have to take it up with the store, mind you I have to pay the driver transportation money but i still don't have the bed.I feel that I am taken for a ride, I want my money to be refunded and my lay-bye for a bedroom suite to be cancelled.I went to the store and they told me to be refunded its a process they wil try to arrange for the bed to be delivered on Monday. I am really disappointed in the service I am getting from Morkels when I have paid them in full.