Bad service

I booked my lounge suit with the store in September 2015 they booked it in October 13 2015 then collection took place on 06-11-15 since then no one was calling me for update , I received a call from Aeraton warehouse I spike to a lady she told me that my lounge suit is repaired but wrong material has been used she will call me with feedback<br> <br> Second week I called the warehouse I soke to Brayn warehouse manager he told me that material has not been changed that was the last I heard about my repair, they cane to make a delivery on 13-01-16 still with wrong material and with damages at the buttom I rejected it I haven't received any call till today and I dnt want that lounge suit anymore I want my refund or exchange