Bad Service

BAD SERVICE!!!!!!!!!!!!! I bought a lounge suite at Bradlows last year August, I paid cash for coffee table, tv stand and lounge suite. My Order# ********** and Invoice number is ********** 99. They delivered sometimes in September but suite colour was wrong. I went back to the store to lodge a complain, they advise me to bring the correct colour. After 4- 5 weeks they delivered the right colour but it was a display that they took from the store as it was dirty and the cushions were torn. My husband went back to report, as he entered the store, the wrong colour was now on display which truly explains why we having dirty couches delivered to us. The sales lady and the store manager could not give us the explanation why were we given the display. Then after I don't even remember after how long, that's when the couches were delivered, after even calling the Head Office. It was November. Now we are encountering factory faults, my husband went to Bradlows in Palmsprings where we bout them, the very same saleslady told him that we have been sitting on them for too long that is the reason. Hubby tried to show her where the problem is with the same suite that in the store, guess what they also has torn stiches the same as ours. So I started calling customer care ( Ruth is the lady I spoke to), and they told me that their system is down they can't help me. I opted to Customer live-chat and spoke to Alex, who told me that their T's & C's are that I should have laid a complain within 7 days after the delivery. I said to him: 1. wrong colour, 2. dirty display and torn cushions were delivered now 3. factory faults , Pleas help me, thanks