Bad service

Item: Morkels and Bradlows
Rating: 1
Author: philemon L

Good day, I wished I had checked the Hello Peter website before making a decision of wasting my time and going to Morkels Bradlows in Rustenburg. I needed to purchase a leather lounge suite for my seating room, I went to the shop with my husband and we were helped by Kgomotso the sales lady. Little did I know that the whole experience will leave a very bad taste in my mouth that I wish we did not even consider Morkels Bradlows. 22 December 2016 My credit record was checked and I was informed that I qualified for R40.000.00. I was thrilled and was looking forward to buying the product that I needed. We first chose a lounge suite of a brown colour (I can’t remember the name), unfortunately we were told that there was no stock available, they were at the cost of (R24, 999.00). Well we had to make a second choice which we opted for the Manhattan 3PCE leather uppers lounge suite and we were told that there was availability. Please bear in mind that we needed the product before Christmas as we were going to have visitors from Kwazulu Natal. I signed off the deal and I informed (Doris/Dorcas) can’t remember her name) that I was going to make a deposit of R10.000.00 the very same day and she then told me that I will have to wait for the Head Office call first then afterwards I will then be required to make that payment of a deposit. We left the shop very happy and we waited for the head office call which we received later that day. 23 December 2016 I was called by Kgomotso the sales lady who was informing me to come to the shop and pay the deposit so they can process the deliveries etc. I was working that day however I assured her that I was going to make means of making that payment. I went on to say I would even consider sending someone so Morkels and Bradlows receives the money on the very same day. I managed to get someone to go to Rustenburg to make the payment on my behalf. A payment of R10.000 was processed at about 16:17 (23.12.16) and then later Kgomotso (the sales lady) contacted me at about 16:59 telling me that unfortunately my delivery will not be done on the 24.12.16 (as agreed with her on the 22.12.16) as the truck form Pretoria was full and my stuff could not be loaded. (Bear in mind that no Pretoria was mentioned on our discussion when we were signing the papers, I frequently asked her if she had stock and she confirmed that they did have stock (she never mentioned Pretoria at all and I feel we were misled from the beginning) We do not need to know the ins and outs of the store or where they keep their products etc., its internal affairs and for me as the customer im less interested in that.) I must say that I was very much upset with Kgomotso as I feel she was not transparent with us. She knew that I need the product as soon as possible but still she did not take it upon herself to be honest and to tell us that they do not have a warehouse in Rustenburg and that their stock in kept far away in Pretoria. While we were still having the discussion she (Kgomotso) on the line, she suggested that they can help us but will have to pay an additional R600.00 for delivery. I was quoted R900.00 for handling fees I was then shocked as to why I needed to pay an extra amount now of R600.00 so I get my lounge suite. I asked her if I was going to get a refund of my R900.00 then she responded by saying I wasn’t. I was shocked as I wasn’t sure what she was trying to do. Everything sounded very ***** and I was even angrier as I felt I was being ****** and I told her how I felt. There was no way in hell I was going to make a payment of an extra R600.00. She failed on her planning, I feel she should have called their warehouse in the morning to arrange that I get my lounge suite and the deal was signed off and I did make a promise to pay. One question which is still in my mind is, why didn’t Kgomotso call me first to inform me that I was not going to receive the lounge suite as their truck from Pretoria was full?, instead she took my money first and then decided to call me knowing so very well that I was not going to receive mu lounge suite. Why was I not given a chance to decide whether I wanted to proceed with the deal or not, all I wanted was that lounge suite and no stories. I called off the deal on the line with Kgomotso as I felt I was being ******, I felt bad as my planning of getting a lounge suite was falling apart. Kgomotso wanted me to pay an extra R600.00 in cash and im not sure where that money was going to go to. I spend Christmas with my family in a house without a lounge suite which was rather disappointing as I felt I would have gotten what I needed from any other furniture shop other that yours which wasted my time and took away my money for nothing. 03 January 2017 Myself and my husband went to the Bradlows and Morkels to fetch our money, little did we know that our situation would be even worse than what we have experienced. The first person we met in the morning when we got there was Kgomotso. I greeted and asked as to where we needed to go as we had come for my refund. She confirmed that we can go to the Cashier for that. We were again assisted by Doris who asked me to fill in a form, no explanation was done by her (as to how long the refund process was going to take,), no apology was done by this woman. She was flipping papers around, looked like she was looking for something. We stood there waiting up until I got really annoyed as I felt there was no remorse from these people and their behavior was just despicable and shocking. I asked for the Head Office number as I felt we were being treated unfairly and everyone that we came across with during this deal was rather ***********, pathetic and very unprofessional. Doris never gave us the head office number, she kept on dialing on her phone and I still to this day not sure as to who she was trying to call. We then asked for the Store Manager and we were told that she was away and I then asked for second in charge if she was not available. Doris responded by saying Tshepo was the second in charge when the Manager was not around. Doris called Tshepo who was sitting in another cubicle just nearer to the Cashier’s booth. I could hear him grobbling and grovling on the other side of the line. We could hear their conversation, Tshepo did not want to attend to a complaining customer. Tshepo came pulling his weight (the worst I’ve ever seen by a so called Manager), his body language just shocking that he was not interested and did not want to come. He acted very unprofessional and not to mention rude. Tshepo leaned on the frame of the door, in the cashier’s booth, no greetings were extended by him, and one thing that we still talk about to this day is his facial expression of disinterest, Tshepo was using his face and shoulders to talk, Tshepo never offered us a seat so we can all sit and discuss the matter. Tshepo was very rude for someone called manager, but I guess it’s the caliber of people that you get in this establishment. Shocking! In that moment I asked Tshepo if we were going to have a discussion over a glass, he was still not interested. The truth is he did not want to help and it was clear that we were not going to get help from that man. After I had asked him if we were going to discuss the matter over a glass, then he then asked us to come to one of the cubicle, we only needed the numbers of the store manager of which Tshepo refused to give. We further asked for the head office numbers then he threw a catalogue at us. We never thought that such a big company like yours has hooligans who are given titles of managers, I really hope Tshepo is not a Manager, as I feel he is a shoe maker of a manager, a ******* one if you ask me.!! We left the shop very disappointed, unhappy and confused of the service we had received. The staff attitude is very bad. Mind you, we have not even received an apology from the Store after we had cancelled the deal, no one is making a follow up on things to find out how their service can be improved etc. the service is rather pathetic and the worst I have ever seen in years. We were told the refund will take about 7 days and I wish it should be like that as I need to buy a new lounge suite from reputable companies out there. I want my refund soonest. I need to be contacted soonest and I also want a written apology from Bradlows & Morkels.

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