1 reviews | Active since May 2016

15 Jul 2016, 11:14

bad service

<p>I am so disgusted by the service I am receiving from Bradlows. I bought a bad on Saturday 08/07/2016 and was told my bed would be delivered on Monday but it wasn't. I did not get any communication regarding this I had to call in only for the manager to tell me it would be delivered later in the week, I assumed it would be Thursday/Friday. Had to call in again on 15/07/2016 and i'm now being told it would be delivered on Tuesday. It is very funny how as soon as customers walk in the store, theres consultants following them around offering assistance and even convincing you to purchase but as soon as they make the sale no one cares about your grievances. I paid cash for this bed and I expected it to be delivered within reasonable time, if not then there should be some communication. I am highly disappointed at the service, the warehouse staff acts as if it is my problem, she even hung up while I was talking to her, Pity I did not get her name.</p>

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply15 Jul 2016, 12:19
Official

Good day

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ********** 077.

Thanks and kind regards,

Customer Resolution Center