Bad Quality Items

On May 2020 I purchased two base sets at Bradlows on credit at East London branch. I brought queen size Sealy Posturepedic and three quarter Restonic for a child. By August both beds were on bad condition, my wife went to the Vincent store about the problem since she was working on that side. January 2021 we decided to write to their Customer Care Department and they wanted Invoice number to proceed with the case, it was sent the following day. It's been two weeks now, we haven't heard from them and are not replying to my emails yet I have never missed a payment. Please Hello Peter assist the situation is bad. Thank you Lindile Mdinwa