Bad quality furniture

My name is Ntokozo Buthelezi

I bought a wall drop on account started paying end of November 2018. In January 2019 the wall drop started falling apart, frames were lose and had a staple on one side meaning it was fixed before it was delivered to me. A shelf above hanger rail dropped down making it hard to put on the hanger. The right door was slightly higher than the other doors and it caused a friction with the frame above doors which lead to the frame to be completely lose and fell down.

I called customer complain line and the shop (Bradlows Protea Glen), they ended up collecting it 3 weeks back. I told them the wall drop was not brand new as I can see the staple on one side of the frame and the wall drop had too many issues so I demanded a new one as I am paying for a brand new one. Since then no one is got back to me so I called customer complain and I was told my wall drop is at the shop. Saturday I went to the shop and Freddy told me He can not promise me the new wall drop but He will call me on Monday and update me. I have not received a call from him and I also gave him my work telephone number if he can't get hold of me on my cell phone.

I am very disappointed with this kind of service. I feel like I am being forced to pay a price of a new wall drop while I received a second hand one. I always perceived Bradlows as quality selling furniture shop but after what happened I will not even recommend anyone to buy from there, The rest of the furniture I was planning to buy from Bradlows I am definitely not going to buy from them anymore.