Bad material and appalling service

I bought a sleeper couch 03/2022 at Bradlows Westgate mall. About a month later I noticed that the couch is not good quality because the springs on the cushions started to show and was no longer comfortable to seat on, also the leg support in the middle of the couch was not stable and the one on the side was broken (supporting the sleeper). I then called the store and advised them that I don't want this couch anymore as the quality is not what I was expecting. The lady at the store told me that there is nothing they can do as 7 days has already passed.

Sometime last year I went to Bradlows Bellville for window shopping and saw the same sleeper couch being marked down. I asked the sales person why is it marked down and he advised that client's have been complaining about the quality of the couch. I advised him that I am not happy with mine, he then advised me to call the store I bought it from and ask them to book it in for repairs.

09/2022 - The couch was just unbearable to sit on and it was starting to fall apart (bought as a one sitter but later looked like a 2 seater) - I then called the contact center to seek advise and was told to contact the store I bought from and that they should book it in for repairs. Some guys came to collect the couch and it was brought back after they repaired it. When it came back it looked like they just added more cushions in the seater and repaired one leg but it was still falling apart.

Recently the springs in the seater broke and the cushions are wearing off again. My husband had a look inside this couch and we were so shocked when we saw the type of material used to build this couch.

I then called then called the contact center and booked it in for repairs.

Today 21/10/2023 - the couch was collected for repairs.

I called the contact center again and spoke to William. I told him my about my concerns and told him that I am not happy with this couch I want a replacement. He told me about a 7 days policy and that there is nothing they can do. I asked for contact details for their complaints department and the way he answered me was appalling - telling me that no one can change the 7days policy. I asked him again for the complaints department - he asked me what do I expect the complaint department to do. I asked him how else can I log this complaint - he said you can go externally if you want.

My biggest concern is that, I as a consumer am unhappy with the product I purchased and there is no one to listen to me. I am still half way paying this couch and I am not getting the value for my money.