BAD CUSTOMERS SERVICE: TREATING CUSTOMERS AS IF YOU DOING A FAVOR

Case No:*** Intervention required immediately Very dissatisfied with Bradlows customer complaints/ head office how they treat their client, clearly there don't comply with the Consumer Protection Act, Act 68 of 2008... I bought a R21,999.00 lounge suit cash at Bradlows Phola Mall in Mpumalanga on the 1st June and was delivered on the 05 June and I was not personally at home when delivery took place but was in communication with the receiver through out the assmbling process pictures were sent immediately after couches got assembled. I then noticed the backrest of the 3 sitter was not even the middle part was lower then I immediately called the delivery guys with hope that they will sort out the the matter immediately and recheck if it was not due to being assembled incorrectly and he rep**** that I should deal with the sales person at the branch. Then called and explained my situation to the sales person and he promised to log a fault and get someone to come and check what might be the issue. And his Manager called to follow-up and acknowledge the problem and pictures and explained channels after logging a fault to me. However on Monday the 10th I received a call from Palesa from Bradlows complaints office to request pictures via wattsapp and she acknowledged the receipt of those pictures. Hence today it marks 10 calendar days without a solution I then dialed Bradlows complaints office and had an encounter with a very hostile gentleman by the name of Thabang to find out what was the wait for/ whats going on with my case he then rep**** that they are still waiting for pictures from me. And just knew instant that I really made a bad choice by purchasing that lounge suit from Bradlows. The I requested the regional managers contact numbers he said he doesn't know them i should request them from the store, I then requested to speak to the supervisor who can give me solution to my matter he then said he doesn't have a contact/ office line is only his private cell and hewill not provide me with that and further said I can send him an email and he decided to put me on hold for more than a good 10 minutes and eventually i had to hang up. Since Bradlows is failing to give value for my money and it seems as if i have to fight to get a good service from you guys, had I bought those couches on account i would probably be feeling that you guys did me a BIG favor, i would rater take my money back and take where i will be acknowledged and be respected as a client not the other way around. WHAT IS THE WAIT FOR/ ABOUT ???

Sinah. M