bad customer treatmen

November 2014 i bought a dining room in cash. The delivery was never done until i went to the store personally early january and the manager Annikie van wyk told me that it wil be delivered before the end of that day. Nothing happened and received no feedback from the so called manager. Today 2015/04/24 i went to the store again to ask for my money back since i havent got my goods. Firstly The manager doesnt know how to speak to customers, secondly she asked me to go to the bank to get the document to confirm my banking details n i went to the bank and they gave me a confirmation document with my all banking details, my names, my ID number, everything and when i went back to the store she tells me she want a bank statement and thirdly, she told me straight to my face that her job is to manage the store not customers, as if the store will exist if it doesnt have customers. She never even try to call the head office to explain what is going on. I hope i get my money back in 7 working days as she said thats how long it will take.