Bad Customer Service for a factory Fault Delivery.

Purchased a Bed from Bradlows East Rand Value Mall. Delivery was on Saturday 21st January 2023.

Apparently delivery team is supposed to assemble the bed, These men mentioned nothing and actually wanted to leave the bed outside my apartment, I had to ask them to carry it in for me.

Monday 23rd, I try assemble - only to find that the bed has factory fault with two sockets for the legs, they do not fully go in and leave a gap. I called Bradlows sales rep Gcobisa, who only logged my complain on Tuesday when their manager was back. No feedback, I follow up on Thursday with Gcobisa.

Friday, I call the Bradlows Customer Care and spoke to a guy called Cornelius, Who had not valid responses for me but just kept telling me how there's nothing he can do on his side to advise on what is to be done with the bed or when will I even be receiving any feedback from them. I mean for customer care not have such information is really disappointing as this means that a follow up procedure is not in place to assist clients. - its just upsetting how this guy wanted to dismiss my call without giving me any proper information.

I had to request from the sales rep to give me the warehouse numbers so I can follow up since they are failing to do so on behalf of their clients.

Its is now Day 10 of having a bed just standing on its side in my house with no use and feedback from Bradlows. Also, Does this mean that Bradlows delivers furniture that has not gone through Quality Control to Customers???

I am really upset and disappointed at this service!