Bad customer service!!!

In 2018 September I bought a TV, fridge and a stove on credit, and paid it off within 3 months.On receipt, i received a stove first which was sealed. The guy from the Jabulani mall branch, Bongani called me to inform me that he will be getting a TV and a fridge from the Protea Glen branch and would want to open and check them himself. When they delivered the goods at home i was not available. When i got home i found the items, bubble wrapped. When I eventually opened them, i found out that the fridge had dents, took pics to show him.missing ice tray and egg tray. Called Bongani to inform him, he apologized and said he'll replace them and gave me a plug as an apology. When I removed the bubble wrap from the TV it was full of dust and was switching off while I'd be watching. A friend of mine who works at a furniture store advised me that normally when a TV goes off is when it's on display and set to go off every now and then. So I went to the store to ask him why he sold me display items, he then said their head office normally gives them a go ahead regarding this. I called the head office and they said if the items gives me an issue i should call or return them. In April 2019, they sent a guy from Defy to come check the fridge, the gentlemen confirmed that the fridge has been a display item and he will contact bradlows to inform them that they need to replace the door, haven't heard any response 'til this day. I then went to go thwasa( uncestral initiation) last year and only came back this September due to covid 19. Called their customer service and they came to pick up the TV. When they came i informed the gentlemen that if they bring the TV back it must be a brand new TV set since they sold me a display item. I received a call from Mastercare to inform me that the TV was ready and if they can bring it back, I explained to the lady and she advised me that they will be taking it to the store in Jabulani mall. I haven't heard anything until this day. And they still have my TV.

I would like Bradlows to be fair with me as their very old client, as this wasn't my first purchase. To take my matter seriously.