Bad customer Service

I made an online layby last year and I have been paying via EFT. Made 2 an EFT payment on the 9th Feb R5221.00 and R74.00. Few days after I made the payment I called them *** spoke to Cornelius Bantwana who said the payment of R74.00 did not reflect and escalated the matter got a reference ***. Received a call last Friday from Noluthando who asked me to email the POP of R74.00 I did that and did not receive any call or confirmation email that the POP was received. Today I call again spoke to Sibongile who put on hold for 52 min to speak to her manager eventually Louise the manager comes to the call very unprofessional with attitude said to me they have nothing to do with my complaint all her department does is escalate complaints. I asked her to put me through to the Departmental manager where my complaint was escalated to and was again put on hold till I dropped the call.

I'm very disappointed with the service and still my complaint is not resolved.