KM
Karabo M

1 reviews | Active since May 2016

12 May 2016, 14:49

Bad Customer Service Bradlows Phalaborwa

<p class="MsoNormal"><span style="font-size: 8.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial initial; background-repeat: initial initial;">I am highly dissapointed at Bradlows phaloborwa branch for their unacceptable customer service. My mom put a dinner table with server on laybye November 2015, which she paid of February 2016, to her suprise the table was then sold. Mrs Zaba sales lady promised to order a new table for her which never happened. My mom had to travel all the to town for follow up ,they always promised to call her with updates and they didnt. My mom went to the nearest branches and found that nelspruit branch had 3 tables , she then requested Mrs Zaba to order 1 on the 22th April from nelspruit branch. Mrs Zaba delayed to order but promised my mom that the table will be delivered to her when she called for follow up. Almost 3 weeks later waiting for the table from Nelspruit my mom went back to the shop to follow up and she was told that the tables were sold at Nelspruit however Veeriniging branch has 1. They promised they will transfer the funds to veeriniging for me to go and collect the table for my mom tomorrow which is friday the 13th of may however today when she called the branch she was told that the system has been offline since tuesday so the funds are not yet transferred to veeriniging and they are not even promising that the funds will be transfered by tomorrow which means i wont be able to collect the table tomorrow from veeriniging.</span></p>

0
Replies (3)
Morkels and Bradlows
Morkels and Bradlows's reply13 May 2016, 07:46
Official

Good day Karabo

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,

Customer Resolution Center

KM
Karabo M's update17 May 2016, 12:12
Reviewer Update
I am still waiting for feedback . This is unacceptable
Morkels and Bradlows
Morkels and Bradlows's reply01 Jun 2016, 06:37
Official

Good day


Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Centre