Bad Customer service

I ordered a bed online and i received the bed, upon receiving the bed i noticed it was making funny noises, i than called Bradlows on the 31st of July and told them what i am experiencing with the bed, i was then asked to send a video of the bed and i did send it, nobody got back to me after that i was the one who kept on doing the follow up, I have been nagging them to change the bed and recently i was told to choose a bed of the same amount because the one i have ordered before has been discontinued, i responded same day with the bed and now it has been 2 weeks with no response as to when they are going to exchange the Bed.