Bad customer service

My mother and father bought furniture (lounge suits)at Bradlows Durban central, that I chose for them from their catalogue, but what we got was a damaged table, which we reported and they came and took it on 12 Jan 2017 and till to date we don't have it back and it is the 19th of January, my father went and enquired and spoke to the Bradlows store manager and He didn't even know that we had such problem and told my dad if we can be patient until month end since they don't have stock? Now all this furniture was not bought on credit it was bought cash, and I do believe in value for money but we did not get it from Bradlows Durban Central and I do believe they took advantage of my father, I regret ever suggesting that they must buy the lounge suit at that place now we are sitting in a lounge that had no table, So Mr branch Manager out there can you tell the store manager that he must give us our money back for the coffee table. Secondly the lounge suits that we received versus the ones on the catalogue are not the same at the bottom, I feel we have been ********** by Bradlows Durban Central, they love to take our money but not provide a good service, Bradlows Durban Central thank you for nothing