BAD CUSTOMER SERVICE

<p>On Thursday, 04 August 2016, I called Morkels/Bradlows - Lephalale branch to request for a settlement letter for my account. I explained that I needed it urgently. I was assisted by a very helpful assistant and she gave me the amount and promised to send the letter asap. However, on Friday 05 August 2016, she called to tell me that I needed to go in person to the store to request for the settlement letter. I had to find time to go there before they closed. However, to my dismay and disappointment their head office told me that they can only send the letter in 2-3working days. I tried to plead and explain to them that I needed it urgently, but it fell on deaf ears and in fact he put down the phone before we could conclude our conversation. I am disappointed and disgusted by Morkels / Bradlows, I will never buy from them.</p>