Bad Customer Service

<p>i am writing this with deep regret. on the 18/7/2016 i went to bradlows Pretoria, Andries street. i bought two seally twin bed set cash, i decided to make collection my self. the Manager gave me a collection agreement and advise me to write a day on which i will make collection. Saturday the 23/7/2016 i hired a bakkie went to the warehouse in Rosslyn, on my arrival at the gate the security wouldnt let me in because the Manager at the branch did not put branch stamp on the collection agreement. therefore its a loss to me, for hiring the bakkie, a loss of my time and effort. immediately called the head office, i was told that there is nothing they can do, they can only liase with the branch manager on Monday. when i call head office this morning , i was told to wait for 5 business days, only then my problem will be attended to. i am extremely hurt and i did not think that a company as big as JDG can offer such poor service. i can be glad if this can be resolved soon.</p>