Bad Client Service

I have been trying to get my mattress replaced since May (it is a Sealy and it is "sagging").

I send an email on 27 May and only received my first reply on 30 June 2020 with reference: MO-SEAL-*** (so they took a month to get the query logged)!!

I know that we are in a pandemic, and I understand that some people are "working" from home, but it surely can't take two months to tell me what I am supposed to do to get a new mattress!

This is utterly ridiculous! Very bad client service!