Bad bad service!!

<p>I recently lay-byed couches at the store.The total price was R29900.I then popped out R10000 towards purchasing them.Recently I was informed that I have to relocate due to work.I went back to the store on the 7th June 2016 to get my lay-bye refund sincewell I will no longer be needing to purchase the couches. I gave them all the slips and documents needed at the time and I was told that the next day my money will be in my account.The next day came and no payment was reflecting on my account.I called the store and To my surprise they told me that i need to sign a certain document and a bring the 3 months bank statement to show proof that I have paid and that the store doesn't refund any amount more than R5000,Head office has to refund me.I dont know Why they didn't call me to tell me in time instead they waited for me to call them.Then I went to the store to submit everything and sign the documents..after they checked my bank statement I was then told my account only shows a transaction of R5000 being paid towards their store,now meaning all the slips I gave them are of no use till I proof that I paid R10000.Today the 13th of June I call to ask if my forms were submitted then A lady by the name of Dorcas(the one who made me sign documents and checked my bank statement for proof)said she didn't submit the forms to Head office because she doesn't have My ID copy..again why wait for me to call but you dont take the initiative to call and inform me that my papers are not complete then she goes on and says she will check on my other papers for the ID copy they took in when I lay-byed.Sending me from pillar to post under my expense and getting no help.I would advice people not to buy from the store.Its my first lay-bye at Morkels and certainly the last.Such a hussle to get your money being but its so easy for them to remind you to pay towards your lay-bye!what a dissapointment!</p>