Bad and worst service ever

I bought a 3 three piece lounge suite last year in October at bradlows Maponya mall which was fine until this year when I started noticing sagging on the two div, three and one div. I went to maponya branch in June this year to log a fault for the set which was only attended to in August, only then the driver came to my house to collect the three and one div as I couldn't afford to live in an empty dining room.

When they brought back the three and one div I noticed the one div was well but the three was not fixed. I accepted three div as well and they took the two div. I went to the branch to complain about the three div which was not not well l fixed and the branch logged a fault again for a collection. A week later the two div came back with the back rest aligned too much to the back like a car seater back rest aligned far to the back. They took the two seater and still the three div they came to deliver was still not well fixed and still sagging, seaters not aligned properly. As result I rejected the three div immediately and baring in mind that drivers could see exactly everything I complained about as they could physically my concerns. Three div went back again for the fourth time and two div still not well fixed at the time but had to accept it as I could not afford having any sort of chair in the house. The two seater has gone in for same thing for five times now and still not well fixed the back rest. Three div still sagging on left side. These have gone back and forth for almost 10 times now and I'm really disgusted by the service I've been getting from bradlows. It's been almost 6 months going back and forth about the two div and three div and now I'm at a point where I want my money back and you can take your lounge suite back as your repair centre is failing to fix my set properly. I paid for the set but I'm being treated like I didn't. Drivers can attest to every reason why I have rejected the three and two div on several occasions. I'm just tired of this my house is forever missing a sofa or two because of your repair centre which can't fix my set properly. I just want my refund as I have your repair centre several chances to do the right thing. I have copies of all the delivery notes which shows how many times I've been going back and forth trying to get my sofas fixed right.

Currently all the set is with me because the past Saturday driver advised me to take it up with the branch I bought the set at. The branch has been less helpful to say the least and right now I'm stuck with a two div back rest that's still not aligned properly having sent it back for more 4 times and three div which I sent back for more than 4 times as well.

I'll go to another service provider that will treat me with respect and care. I just want my refund.

Name: Mduduzi nkwazi Contact no ***