AWFUL service

I bought sofas at Morkels on Lay-buy on October 2015 now that I couldn't make it to the store I decided to contact your JD call centre to get an account number were I can make a bank transfer.I was given the following account number *** to deposit and put my ID number as a reference which I paid R10 000 on 2015/11/18.Two days later I decide to call to check if the money was received since that morning I have been trying to get someone to help me through your call centre I have been transferred and put on hold I don't know for how many times :( :(. I called Maponya mall where I bought on the sofas on lay buy I was told I should have been given the store's account number they cant see.I'm beyond ****ed off because the last call I made I asked the agent to put me through to a team leader she said she is a team leader herself,when I repeatedly said I want to speak to the manager she put me through the IVR system again.I demand that someone get back to me,I have been sending email to [Email Removed] I have been getting an automated reply no one is calling me back.