At Bradlows Poor Service

At bradlows:<br> <br> It has been less than a year since I purchased a seven-seat corner couch by Bradlows. I noticed tearing in the arm of the seat and some other issues i.e. more tearing in other places, little filling in the seats causing dents and its not firm and some wire is exposed on the seats which is a danger to guests and ourselves.<br> <br> In the week of the 7 May 2019, I went to Bradlows at Promenade, Mitchell&apos;s Plain where I asked for Pam who I initially spoke to in the beginning. We were told that Pam was off sick and was referred to Zaida who was the manager at the time. I advised Zaida about all the issues (mentioned above) and she made a note of it, not putting it in any file. We waiting for 2 weeks for them to pick the seats up.<br> <br> Then in the 3rd week, we went back to Bradlows as there was no contact made to find out what&apos;s happening. Zaida was retrenched and we then were referred to the new manager, Wageedah. I told her about the issues with the furniture and she said that she would log a complaint and for them to check ALL the seats and not just the THREE, which is what was incorrectly recorded by Zaida.<br> Wageedah told us to take pictures of the damages, which we did and she didn&apos;t look at the pictures, but she said she would log the complaint and to expect a call from the warehouse. We have not received ANY calls since the complaint was logged.<br> <br> On 12 June 2019 we returned to the store, as we were told by the warehouse, only to find that Wageedah is on leave. Now, we are told to wait AGAIN. We were given Munier&apos;s number @ the warehouse by Bradlows to check if the complaint was been logged.<br> Doing this, we were put through to reception and by then my airtime expired of all the calls back and forth. <br> <br> Nobody has called back and we are still waiting.<br> <br> This is the worse service and back and forth I ever had and I have a warranty on the seats for 2 years that covers repairing or replacing the seats if they are not able to fix it. <br> <br> Please get this out for me at least as I&apos;m fed up of going back to the store.