ARCADIA BRANCH MANAGER TO BUSY ON PRIVATE LINE

Bought Oslo Lounge Suit CASH at Bradlows Arcadia on Saturday 23 May 2015.Got delivered Tuesday. Noted immediately that the right armrest of the big 2-seater couch is broken and smaller 2-seater has obvious flat spots on both armrests and later also noticed weird smell - like mold. Delivery people said we must note problems on the delivery slip and speak to our salesperson to arrange for exchange. Informed salesperson immediately and was promised exchange in that same week. Spoke to salesperson numerous time during the week, but it is still not exchanged. Phoned again early this morning and alas the saleslady said we must speak to the Branch Manager. He had clients, so could not speak. phoned again later - still busy. Phoned again, BUT AGAIN too busy - this time on his private line and also had clients wait for him.... What kind of client service does Bradlows Arcadia offers? Now that they have our cash, it is unimportant to them that we get what we paid for. A lady from Bradlows Arcadia just phoned and promised delivery on Tuesday evening... Not even the branch manger himself... but we will wait and see on Tuesday...