Appauling service from the branch and head office

I purchased a bed in February from Bradlows. The bed was making a squeaky sound and I reported this to the branch. Few months later my base was delivered but instead of having 6 holes for the legs it had 5 holes. I reported this to the branch manager who told me he will address it. As usual no action was taken. I've been going back and forth with him to replace my base and still nothing. Every time he tells me he will call back and never does. I went inside the branch and he told me he will get back to me up to this date.<br> <br> 2 weeks back I phoned the head office to report my case. The following day someone from JD Group called me to hear my grievance. The gentleman said he will call me the following day and I'm still waiting for his call. I've been back and forth with the branch manager Dave and the head office and can't take this anymore. I am loyal in making my payments and this is the type of treatment I get.<br> <br> I am 8 months pregnant and this back and forth is causing me stress. Clearly good customer service is a foreign term for JD Group. This is the last time I ever buy anything from Bradlows. Perhaps I need to take legal action against Bradlows.