Appalling service from bradlows warehouse

My husband & I purchase the 4 piece Astrid lounge suite from bradlows @ festival mall. We waited over a week for delivery. When it arrived 1 of the paws weren't balanced. The driver attempted to adjust it with his knife. I wasn't happy & requested a new chair. It was replaced same day. A few days later the springs came thru the side if 2 seater. My husband logged in a call, received a ref no. A week later my husband called & within a few days they collected the 2 seater. It was 2 weeks later I called Lettie from warehouse to follow up. After a confrontation & being placed on hold by an *********** receptionist I was told by Lettie who gave me her word that I would get my whole suite replaced by last week Friday. I received a call from Thabiso from festival mall to say no can do. I demanded my 2 seater & told him to sort it out. Today the 3.08.15 I finally get my 2 seater replaced for 3rd time only to find the back rest & paw was broken. The driver Dennis suggested to me to cum with to warehouse to choose 2 two seaters. I arrived there only to be treated like a dog. Both Lettie & Emelia the so called manager weren'twilling to assist. Chris Reek area mng stil waiting 4 his call.