Appalling service at bradlows Arbour crossing

I bought a nova 9 piece dining room suit and a majestic 2 piece hutch-buffet at bradlows Arbour Crossing. These items were paid for in full on 17th of July 2019 and the delivery was made on the 27th July 2019 at kenterton. On inspection one chair was broken thus sent back. The hutch buffet was also found to be damaged but they did not take it back reason being they didn't have another one in stock but promised to exchange it as soon as they have stock. 3 weeks later they delivered a broken hutch buffet at 21:00pm (woke my elderly mother up) which we refused to accept. I have since visited the store and made numerous calls and I was promised delivery on the fourth of October. I keep getting calls from the warehouse to confirm delivery address, today is the 9th of October and the delivery still has not been made. This is very upsetting because full payment has been made and when the matter is escalated I receive rude calls from call center agents. Please assist.