Appalling service

Hi

I am extremely disappointed with your service.

I purchased a restonic bed from your branch in commissioner street at the end of April,a week later I went back to the store and told them that I was not happy with the bed as the center part of the bed was curving in.Someone was sent to my flat to asses the bed and he said he would send the store a confirmation that we can change the bed We then went back to the store and informed them that we no longer want s restonic bed but a seally one which was a R1000 more. We paid the store the R1000 on the 29 th of May’18 .Up until today the bed has not been delivered.

We went to the store and we were informed that they are still waiting for the head office.

Today I called customer care to help me with this matter.I spoke to 5 different consultants each telling me to call head office on ********** . I called that number several times and no one answeers.

I then called the customer care line again and request to speak to a team leader I was told the team leader are in a meeting.I called again and requested to speak a team leader I was told he/she busy.I said I would hold but the consultant who was rude told me I can’t keep holding and she dropped the line on me.Her name is Thuli and I demand that calls me back and apologizes for her behavior.She had no right to do that I am a customer-a vey frustrated one might I add her job is to ease my frustration not add to it.

I also want to add that on during the time that I was speaking to the customer care consult as I also asked them to give me the numbers for Bradlows in commissioner street and the first consultant said that she did not have it and the other gave me an incorrect one.How ***********!

I need this matter resolved as in yesterday.

Palesa ********** 64