Appalling Customer Service

For the past 2 years, I've encountered the most appalling customer service experience from Bradlows Promenade in my entire life. Firstly the lounge suite sold to me was utter ******* and secondly the management at the store was of no help at all, making mistakes regarding pricing of goods at management level that should never have happened let alone made at management level. The level of communication from the store to me as a customer has been pathetic and I wonder how they run a business in this manner giving clients this kind of experience. I was debited for more then 9 months for a lounge suite for an amount R 11 000 but was never in possession of the product itself because of it being in repairs more often then what I had the benefit of it. If this is not enough after countless negotiations with both the Branch Manager(Wagieda) and Area Manager (Paul Chandler) we reached an agreement for them to pay back the money of unit price to which I've paid R 10 000 more it should have taken 5-7 working days to be paid (thus scheduled to be actioned in November 2018), to my defense it is the 8th January 2019 and no monies that is due to me has been paid by Bradlows. I have escalated this to Head Office, Area Manager, Branch Manager and again no response or even an attempt to resolve.