Appalling Bradlows Customer Care

On the 4th January 2021 I purchased an Evolution 3pce Daybed and an Evolution 2.5 Div Couch at an amount of R18 999.90 at a Bradlows MthathaZanemali Branch. Initiallly the displayed shopfloor price was R11. 999 for the daybed and R4 999 for the couch but when we were at the point of sale the price for the daybed changed to R12 999 and R5 999 for the Couch and it all tal**** up to R18 999.90 and I felt upset because the Items were supposed to have been sold to me at the displayed price as per the Consumer Protection Act but I was made to believe that if I purchase them at the Point of Sale price I would not have to pay for delivery of which I agreed to. On the 7th January 2021, a delivery was made from the Kokstad Warehouse but the Couch was said to be out of stock and so they only delivered the Daybed. Since then I have been calling both the Kokstad Warehouse and Mthatha Bradlows with no avail. I then lodged a complaint with your customer careline on the 13th February 2021 and I was given Ref. No. *** and was told that the turnaround time for my query would be 24 hours but to my surprise I was never called back and I then yesterday called their customer careline once again quoting my Ref number only to be told that the delivery was made on the 15th February 2021 and I must say that is not true as I was neither called and no delivery was made on the quoted date. I was then promised that the matter would be further escalated. Needless to say that I am incurring further costs relating to the numerous calls I have to make whilst being sent from pillar to post. I then called Mthatha Bradlows only to be told that they have the couch in stock but they can not deliver it to me as I did not make any delivery payment (thus deviating from the initial agreement and this further begs the question as to how come did they then deliver the Daybed on the 7th January 2021 if they indeed pin it to non-payment) and that the manager there was new and could not make any decision on my matter. I therefore appeal to anyone who cares enough to kindly assist me with this predicament. My Customer Number is *** and my Account Number is ***.