Appalled with Team Bradlows Phoenix Plaza.

I purchased a frost free fridge from Bradlows at the Phoenix Plaza in June/July 2021. I noticed the fridge was building up ice and I informed the sales agent. She informed me there is nothing she can do, but log a complaint. So I accepted the information she gave me and waited, even though I have an insurance on the fridge. Upon me continously asking her about the fridge she tells me that the Hisense did not give them feedback. She sends me a reference in December, and the reference shows that the complaint was only logged on the 23rd of December 2021. Thereafter a few weeks a Hisense technical worker comes to my home and I asked him why they took so long, he told me the complaint was only logged on the 23/12/2021. He poured boiling water into the rubber and it did nothing. The fridge was still the same. He informed me that he will bring a new rubber and come to my home. I waited for weeks and then he came back with the rubber and even the change of the new rubber didn't work out, because there was a gap between the rubber and the fridge. So he informed me that air was getting into the fridge and he will get his manager to come to my home. The person came to my home after a week and poured boiling water and did almost everything the previous tech did. Then informed me that the store will get in touch with me. No one got in touch with me from the store. I had to go to the store which was on the 12th of February 2022, my sales agent was off duty. I informed the manager who seemed disappointed with the agent, views my account and his exact words were 'oh she's a paying customer, and this is a simple matter and the fridge is due for an exchange' he promised me that I will get a new fridge within a week and a half. He also asked another agent to deal with my matters going forwarded and take over my account, however I noticed the old agent is still dealing with me. So I feel **** too. Upon me informing her I will not pay the account she told me don't do that, she will sort the matter out and I will get my fridge. Today is the 30th of March and an exchange was given to me, in the morning when I called her to ask her what time will the delivery people will be here, she tells me she is also waiting for them to fetch the stock. I asked her when did the stock come she tells me some time back. Upon me receiving the fridge I immediately asked the delivery guys to open the box so I could view if anything was wrong with it. I noticed a slight crack on the outer glass that is on the door. So I did not take notice of the inside. I called the agent immediately, as I did not want to accept the fridge and she informs me that there is nothing she can do but log a complaint and I need to keep the fridge at my home, they will come and change the door. Upon me being so frustrated and disappointed I did not notice that they gave me a totally different fridge upon what I initially purchased. I purchased a Hisense H670mia-wb, energy consumption, kwh / year -411, fresh food volume, litre - 337, frozen food volume, litre - 177 and noise (optional) - 43, however they sent me a Hisense H670smib-wd, energy consumption, kwh /year - 407, fresh food volume, litre - 334, frozen food volume, litre 174 and noise (optional) - 42, I am so appalled as they didn't even have the decency to inform me that they are going to be sending a different fridge. So ********* and unprofessional. When I informed her I do not want the H670sib which was delivered today, as the specs are different and I would appreciate to receive the fridge that I initially chose, she tells me that it's an upgraded fridge, when I told her that is not true, as my old fridge was taller, wider and had a wine rack, she informs me that Hisense no longer has those fridges, upon me telling her that I called Hisense and they stock that fridge, she tells me that don't send that make too Bradlows anymore. She was getting caught with her words and tells me to wait for the manager and she cannot answer me. I am such a disappointed customer and feel so used and disrespected by the Bradlows team at the Phoenix Plaza. They spoke so sweet and were such darlings when they needed me to open the account and now that I am having issues, no one is willing to assist me. I feel so undermined and heartbroken 💔.I am forced to taking further action against them if I do not get the model of the fridge I initially chose and I will never purchase from them again or recommend them to anyone.