account settlement

i just received a pathetic service on the call center,called their number *** with my airtime 1st of all the 1st lady dropped the call while she was transferring me ,called again the second guy said their system is offline mean while they were busy singing happy birthday behind him called again and asked for their team leader ,got hold of him but still the noise behind him was terrible all i wanted was my money back as they have over debited me and mind you call two weeks earlier because i know that will be my last debit spoke to some lady she said she fixed it on the system and guess what when i woke up this morning they did not fix anything on my account they still debited the wrong amount ,how many time must we call for service and receive this type of services?don't you guys train your employees all i wanted was to settle my account buy i guess they just want to take and take money even if they are done paying,whats the whole point of debits if you can not monitor them?well i will never use bradlows anymore even now my sofas are not fixed up to the standard but i guess all they care about is money ne ,poor service delivery to their client i am tired of calling the m and explaining the same issues ,will also advise all my friend not to do business with you guys because the moment the goods leaves the store the trouble starts