A year of disaster

I bought a Restonic bed in August 2025 and launched a complaint on the 18th May 2025 as the bed is sagging. I went to Bradlows Wonderpark where I purchased the bed and they told me they still waiting for a reference number. I literally had to go to the store almost every single day to get an update but none was given. I got a reference number on the 12th June 2025 but still did not get any feedback with regards to this. I called their customer number to complain but still nothing has been done.

Again, I bought my parents the same brand bed still in August 2024, and launched a complaint regarding it. It took more than 3 months to resolve the matter which the bed was exchanged with the same brand. 3 weeks later, the same bed is sagging. I'm totally disappointed in the service and manner of approach regarding all this.