A MISSING COUCH FROM A LOUNGE SUITE

In December 2014, I bought a lounge suite. This lounge suite was then delivered 2 months late with a faulty arm band mark. However, I didn't accept the faulted couch which they indicated that they will replace it with a new one. Months followed with no communication until I took the matter up to the regional manager Bevan on the 20th July 2015. He and his team have failed to either fix or replace the couch. To say the least I have never missed an instalment to date. I called Bevan yesterday out of frustration because it is almost a year since I logged a complaint with this couch and I was told it will be replaced by this Friday.<br> Today, Bradlows came to deliver a couch to my surprise it is the same couch. I am furious because it seems Bevan didn't check the couch before allowing the delivery men to drop it off. He will be going on leave tomorrow without resolving this case. The complaints department for Bradlows *** number keeps ringing and no one seems to be at work. The sales ladies at the shop tells me with confidence that not paying my instalment will only damage my credit record and won't rectify the matter.