*** Empty promises

So I logged a complaint and somebody responded from this group with the attached ref number. <br> To date no one has contacted me. Is this a way to shut up clients with a blas? response???? I called up the call centre and got no assistance as yet. the \supervisor\" was more interested in protecting her staff and covering up than actual resolution of the problem. had to repeat myself 3 times and I thought they said that their calls were voice logged. "