5 years later and still disappointing service

We initially bought a bed from Morkels in July 2009, had problems with the bed ,it was replaced after a lot of hassle. A complaint was lodged on Hello Peter and we eventually received our replacement bed. Once again we had the same problem, However the Guarantee expired and we had the warranty. This is the 4th or maybe even the 5th time that we've had to pay in money for the warranty in order to have the bed replaced. approximately R1500 later warranty fee paid in, we decided that we want to upgrade the bed, R5529,90 was paid to the branch on the 31.01.2015 and we are still waiting for delivery of our new bed. It is really disappointing especially after dealing with the manager initially and having to phone the branch for feedback. We even had to pay an additional delivery fee even though Bravo/Morkels is sending someone out to collect the base. How much longer do we have to wait?