4th Complaint on unacceptable service.

On 23rd of March i logged my first compliant of my lounge set. This problem has still not been solved. I have been patiently waiting for 5 months but the store manager is not helpful. He does not call me when promised and i have to call the store all the time to get information. I was told that the lounge suite i have is discontinued and was told that they cannot give me a new set. So i requested a refund from the store. I was told to first come to the store and see if i liked another set. I did go to the store but did not like anything else. I was then told i would get a refund and now the manager changes his story and says the lounge set must go for repairs. My set went for repairs already over a month back for a sinking problem and came back with 10 other problems. I had to wait months with no lounge set in my home but the store manger never cared to call me once to give me any feedback in the last 5 months. I now want the store manager to give me a full refund that i was promised as they put me through hell in the last 5 months. I need this problem to be solved as soon as possible as i cannot go on like this anymore!