3pce Cambridge lounge suite

Warehouse reference number BR-GE- ********** 7-130

I purchased my lounge suite in 2015 from morkels Richards Bay. Insurance was taken including a 12 months extended insurance. We had paid the store for delivery a fee of R1800 for the lounge suite to be delivered it was not delivered in a vehicle meant for furniture delivery but an ordinary small van with bars at the side that damaged my lounge suite. After a few days my lounge suite the (3 seater set) seats went in with no support when sitting on it I went to store complained to my sales consultant who assisted me with the purchase of the lounge suite he said he will log complaint and they will get back to me but no one got back to me I then visited the store numerous times over till I then received a call from a lady named monique from the warehouse, they then sent delivery van to pick up the lounge suite with no prior notice so on that day I could not send my lounge suite while I had visitors at home nothing was done after that......I then went back to log another complaint which took a long time with no feedback...then a lady called from the store for me to purchase items they had on special that's when I told the lady how can I purchase from the store again if my one problem of mine is not yet resolved the lady said come back to the store to log another complaint . By this time the 2 seater / 1 seater the leather was cracking and the stitches was opening up .. after going back to the store yet again that was then when I was called back by the warehouse they said they will take the 2 seaters, 1 seater of the 3pce Cambridge lounge suite and get that repaired..then pick up the 3 seater to check the query of the sinking seats The reason to send it separately was so that we won't be left without any where to sit ... The warehouse sent 2 gentleman to have the lounge suite picked up on the 24th September 2017 (Sunday) with no prior notice yet again, the warehouse delivery guy said that in there culture they only speak to the man of house, the delivery guy then only insisted that he will take the 2 seater cause he sees nothing wrong with the 1 seater I insisted that's not what we agreeged on with the person that had called us from the warehouse. The manager of the store then called me to tell that they need to pick up the 3 seater as they needed it to change the fabric as the current material was out of stock as they don't have the same fabric that we had purchased and the new fabric is going to be Shiney, without my permission and showing me a sample how can fabric be changed they didn't ask me? But I was being notified, what they want to do my property which I have paid for without my consent... How can you change a fabric without showing a customer a sample? When I asked the lady what if I am unhappy with the new sample of fabric they said they will then take it further from there, will that take more of my time? Will that mean I must be without a lounge suite for a much more extended period of time? For something that is paid but is lying in the warehouse .. I then visited the branch on the 1st of November 2017 speaking to the manager she was rude she kept saying I am not understanding her "uneducated" cause I am not understanding what she is explaining to me. She then phones consumer service person to whom I am must explain my complaint to cause I am not understanding her so she says after speaking to that guy he says to her she must give me my refund as I don't want to deal with this store anymore he explains that to her over the phone to give me a refund she says she can't give me my refund cause it's not in the 7 days time frame. When asked her in the store how will the new fabric look as I pointed to another lounge suite in the store she said Because that's not your lounge suite that is that name Cambridge you bought a magnum they can't order a Cambridge material to cover a magnum . How can a Cambridge not be ordered? Cambridge is the lounge suite that I have purchased! 16 September 2017 I get a call from a man calling from bradlows morkels customer support stating to me that I can only get a refund within one year I have laid a complaint within the one year period if people did not do there jobs properly and had investigated my problem and was wiling to assist me they will be able to see all my complaints made within the one year period. The service is pitiful both at store level and the bradlows customer service cause clearly shows no one knows what is going on cause no one took the time to understand my problem and are willing to assist me. They are prompt to retaliate back at me but not prompt solve my problem I refuse to deal with the bradlows morkels store there service is gruesome and took no significance to customer service satisfaction. Everyone I had spoken to was disrespectful, rude and reluctant to help .I am now sick and tired of this waiting going back and forth with no solution I now want my refund so that I can buy another lounge suite from a reputable store .It was off my misfortune to have chosen to purchase at your store and receive terrible service.

Please help!