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Went to Gugulethu branch in March purchased an item to the value of R6000 cash which was delivered to my home. The unit had to be set up or assembled but was done in the most ********** way. The gentleman who came to assemble the unit advised me after the fact that it was his first time assembling a unit. I contacted the store the very next day to advise that the unit does not look appealing and that they must please come and sort the problem out. 3 days later they sent the same gentleman to fix the unit who originally messed up the unit to my house. I sent the gentleman back to the store as I did not want him to do anymore damages to my unit. I phoned the branch again the same day to advise I need someone else to come and set up the unit and they said there is only 2 gentlemen and the 1 is in hospital. Collin who is the manager of the repair men then came to my house to check out the damages and he found that the unit was damaged and it cannot be repaired. He then advised me that he will ask for a replacement at the warehouse and he will assemble the wall unit himself however that was never done. its been now a total of 1 and a half months he has made no contact with me. While waiting for Collin I was then in contact with the Gugulethu branch and delt with Vathiswa the sales lady, who was not helpful at all. It has now been 2months and the unit is still standing in my lounge broken and no one is following up on the situation. I am disgusted in the manner in which I have been treated at Morkels Gugulethu branch and I am not happy at all and will make sure to let all my friends know of the horrific service!.