If you want to be disappointed? Approach them

I honestly don’t know where to begin. I am deeply disappointed and upset with the after-sales service at Bradlows Parow. Earlier this month, I made a cash purchase of over R5,000, assisted by Ludwe Lubambo, and the sales process itself was pleasant. I clearly communicated that I required delivery at month-end and would confirm the address closer to the time. I was initially quoted R400 for delivery, however when I returned to the store, the price had suddenly increased to R550, with no clear explanation — just a blunt “that’s the price” attitude. Nothing had changed on my side, and the delivery area had already been provisionally confirmed.

I value my time, and this store showed complete disregard for it. I informed my sales agent a day in advance that I would be coming in to finalise delivery. I arrived at the store before 10:00am and waited the entire day until 5:15pm, at which point I gave up and decided to make my own delivery arrangements. From 11:00am, the delivery driver, Joseph, repeatedly claimed he was “30 minutes away,” giving the same excuse for over five hours. This was clearly untrue, especially considering he mentioned being in the Table View/Milnerton area — anyone knows that driving from there to Kraaifontein does not take three hours. When questioned, communication became rude and dismissive instead of honest.

This entire experience left a bitter taste. I had planned to purchase additional items this month-end, but I will be taking my business elsewhere. The lack of accountability, poor communication, misleading information, and terrible telephone etiquette reflect a shocking level of incompetence. After-sales service here is simply unacceptable