I am writing to warn other consumers about my terrible experience with Bradlows

I am writing to warn other consumers about my terrible experience with Bradlows, involving a faulty product and complete neglect from their customer service.

1. The Faulty Product In October 2025, I purchased a *** bed (Order #800***) for my home in Secunda, Mpumalanga. I am based in Cape Town, so I was not present when it was delivered. The bed remained unused and sealed in its original packaging until I arrived home and personally unpacked it on 25 December 2025. Upon first use, I immediately discovered it was not the same quality as my previous Bradlows purchase:

The bed frame is much lower in height.

The mattress is too soft, loses shape, and offers no support.

It makes unacceptable noise when moving.

2. Complete Service Breakdown I reported this the very next day, 26 December 2025 (Ticket #****). I provided all requested photos immediately.

I was told the "liable team" would contact me.

On 31 December, I was told the query was "in progress," and I clearly stated I would be leaving Secunda on 5 January 2026.

Despite multiple follow-ups on 2 and 12 January 2026, there has been absolutely no contact from Bradlows for over three weeks.

3. Why This is Unacceptable

I am a repeat customer who trusted the Bradlows brand.

The product is brand new, unused, and fundamentally different from what I paid for.

Bradlows has abandoned the process after logging the ticket, showing total disregard for my time and consumer rights.

4. Final Attempt My final email to them on 13 January 2026, demanding a resolution plan within 24 hours, was also ignored.

This is not just poor service—it is negligence.