Bradlows Bellville

Poor Service and Refusal of Refund

On 25 February 2026, I purchased a Philips 3-piece appliance for R1,899 using the PayJustNow payment method. Within approximately one week of use, I noticed that the temperature knob on the air fryer was loose. I returned the item to the store on or about 12 March 2026 and reported the issue. Since then, I have experienced ongoing delays and a lack of communication regarding the status of my appliance. I have had to repeatedly follow up myself, as no proactive updates have been provided. Initially, I was informed that there was a delay from the supplier in collecting the item. Even after visiting the store in person, I was advised that the matter was still pending with the supplier. Once the supplier eventually collected the appliance, I again received no communication and had to call the store myself, only to be told they were still awaiting feedback. On the 8th of April , I contacted the store and was assured that they would follow up and revert to me. However, no return call was made, and I was once again required to initiate contact for an update today on the 9th of April. This situation has caused significant inconvenience, particularly as I have made it clear that I currently do not have a stove and rely on this appliance. Furthermore, I am still being billed monthly by PayJustNow for a product that is not in my possession. My main concerns throughout this process have been the lack of communication, as well as the unacceptable delay in resolving this matter. Due to the prolonged delays I was forced to go out of my way and purchase another Airfryer. Fast-forward to the 14th of May, I was asked to come to the store to discuss the issue with the manager. Upon my arrival, I was informed that the Airfryer had already been shipped and that they were unfortunately unable to refund me because it had been purchased as part of a three-piece deal. When I asked the manager what I was expected to do with two Airfryers, I was told that I should sell the extra one myself. After all the inconvenience and time wasted, I am now expected to further inconvenience myself by finding someone to purchase it. I find this completely unacceptable. I believe this matter has been handled very poorly, and I am extremely disappointed with the level of customer service I have received throughout this process.