They are not valuing you as a customer after the purchase

I bought a bed from Bradlows in Pretoria CBD on Andries Street sometime in May 2026. Unfortunately, after sleeping on the bed for only two days, I realised that I was not happy with it. The bed was described as memory foam, but when you sleep on it, it is simply not comfortable. Even after getting up, the mattress does not bounce back properly.

I raised my complaint with the salesperson I purchased the bed from just two days after receiving it. I was told that the matter would be escalated.

It then took approximately six to seven weeks before they eventually came to inspect the bed.

It has now been two weeks since the inspection, and I have been calling repeatedly for an update. Every time, I am told that feedback will be sent to me by email.

Today, I spoke to Sharon again. She told me she would send me the email within five minutes. It has now been an hour and 30 minutes, and I still have not received anything.

This has been a very disappointing experience. The issue is not only the bed itself, but the lack of communication and the way the customer is being treated after raising a legitimate complaint.

If you know what is best for you, never ever buy a bed from a company that is not worried about its customers.

Very disappointed with the service and the way this matter has been handled.