RUSSELS Furniture, READ THE REVIEWS, STAY AWAY

I purchased 2 x couches online, when the couches arrived, they were of different colours and the one had a missing leg, this was reported to Russels and after a couple of days they got back to me, asking me what was wrong........, so I re-explained that the couches are not the same colour and the one is missing a leg, after back and forth coms and more pics and videos shared to show its not the same color, I received no further feedback or assistance. What I can say is that I wish I read reviews before purchasing from them, they clearly have a don't care attitude, does anyone have their CEO contact details so I can reach out to them direct or maybe try X. I am now requesting a credit, which by the looks of things, I would have to go through the consumer protection platform to find a resolution.....