Disgusted at Russells online store

On the 29 November 2025 ,I purchased a 7 piece dining room table and chairs from Russell's online store,and that's where the nightmare began. I received a message after that stating that it will be delivered on Monday the 1st,nothing came ,called them ,they advised it's still at the warehouse,on Tuesday received another message stating it will come on Wednesday, delivery hours are between 8am-18.00pm,it was delivered at 22.00pm.Opened the box ,to find the table had a ***** from underneath all the way to the top damaging the top of the table.made multiple calls to the call centre and have multiple reference numbers,and still no one has gotten back to me from distribution,after been told ,it has been acknowledged and someone will get back to me in 48 hours,i got off the phone with the call centre again this morning 10/12/2025,he advised ,they still have not responded to the email with the damaged goods.I feel they are ******* that don't give a dam once payment is made in cash,then the customer sits with damaged goods from the warehouse..I want a full refund from them including my R500 delivery payment ..Worst store to ever buy anything from ,the call centre is absolutely useless as well.. Order number -*** Complaint logged -*** Another reference -Furn-*** I have all the sms and pictures,the chairs are standing here wrapped and still no one had the decency to call me back.Highly disgusted with them