Bad service

Such a horrible experience. I bought a tablet from them online on the 10th of December 2024 and it got delivered on the 14th of December 2024. Two days after it got delivered, I inserted multiple sim cards but the tablet wasn't reading any of them. I reported the matter to my nearest Russell's stores but was informed that I would have to go online to report it. I then reported it to the online team via email and telephone contact from the 17th of December 2024. However since I reported it, no communication has been made with me to explain what I should do next or what the company's steps will be. I have phoned and sent multiple emails but I'm only getting a runaround. The call center agents don't seem to even know what is going on or understand procedure when a case like mine is reported.

The company is unprofessional and has very very very poor customer service.